Below FAQ are some common concerns of our clients , if you have other questions, please contact us.
All orders are processed within 2-5 business day and normally shipped within 7-14 business days. Deliveries take on average 5-10 business days and in rare cases 20+ business days..
1. Firstly, You Need to add 3 items if you want to get "Buy 2 get 1 free", if you just added 2 items in your order, please understand that the 3rd will not be free(You may contact us for the 3rd item for free, but you have to pay shipping fee for the 3rd item if you didn't follow the rule " Add 3 items to your cart". And "Buy 4 get 2" Means Add 6 items.... 2. Secondly, "Buy 2 get 1 free" is an automatic discount code that'll be applied to your order, and in our store, one order can only use one discount. So when you add more than 3 items, the only discount would be "Buy 2 get 1 free", Other Code will not work like "save10, Back10 or etc..."
When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days (3-7 days) to see any activity once it has shipped out from our end. Sometimes bugs happen to the tracking system, you can contact us for the tracking info then,
Yes, we do. Please send your Please note that we can help you modify your order before shipment. It includes changing the size or the color of an item, removing an item, changing your shipping address. Once your package shipped, we will not be able to change anything.
Tracking your order is simple and easy to do. The tracking system will send you tracking number, and most tracking number can be tracked on www.17track.com
Sometimes it takes the information some time to update. If your shipment is from our international warehouses, it is in transit or clearing customs and the information will not be updated until it reaches next shipping station (may need 3-7 days). Sometimes the shipping company has not updated the package information.
We will send your order as soon as possible. So your order might have shipped separately from our different warehouses based on stock. You would be able to receive certain items sooner than others from our other warehouses.
We accept return for refund within 30 days after delivery date (the date you received your package). More details, you may please pay attention to our Return Policy
Most returns can be processed within 5 business days after we receive your package. Considering 3-5 days for delivery, we may need 10-15 days to confirm your returned items. Returning shipping charges are non-refundable. We do not accept returned items that were sent back by you directly without checking with us first.
Yes, we ship to most countries in the world. Only some remote are we can not ship, if you find your order still not ship in 10 days, please contact us.