Returns & Exchanges
- Email to customer service: email@example.com
*order number, the question you want to solve together with a picture of the product if necessary
- Get coupon or refund
*Tracking number is required to complete the return. It will facilitate for us to track your return status and process your return.
- Take your refund/exchange when the package is received.
Return & Exchange conditions
Orders are able to be canceled and refunded before shipping.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
- Easy to initiate a refund or exchange within 30 days after receipt.
- Items must be returned unwashed and undamaged.
- If customer service offers a coupon to compensate your first order, the next order with this coupon applied on will not be returnable or exchangeable, only the part of the payment that's exceeding the coupon value can be refundable.
- As usual, refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 5-7 business days to process.
- Customers will only be charged once at most for shipping costs. But the shipping cost of the return items will be at customer's charge; No-restocking to be charged to the consumers for the return of the product.
- Please contact our customer service if you need to return our product.
Gift Cards cannot be reloaded; used for payment outside of www.holinland.com; used for unauthorized advertising, marketing, sweepstakes or other promotional purposes; redeemed for more than face value; transferred for value; redeemed for cash; or returned for a cash refund (except to the extent required by law).
Return & Exchange address
To get the nearest return warehouse, please do not hesitate to get in touch with our customer service on firstname.lastname@example.org.